When the People Clash, Don’t Panic - Lead: 5 Steps to Diffuse Team Conflicts with Strategy and Grace
Have you ever walked into a room and felt the tension before a single word was spoken? That was me not long ago. A thriving project. Passionate people. Clear vision. And yet - BOOM. Silent wars, side glances, passive resistance. The kind of friction that threatens everything you've built. It wasn't a matter of incompetence. It was conflict. Human. Inevitable. And if left unchecked, costly. According to the Harvard Business Review , unresolved workplace conflict wastes an average of 2.8 hours per employee each week . That’s more than a full day of productivity every month gone. And when teams don’t trust each other, productivity drops by up to 40% ( Gallup ). But here's the twist: Conflict isn’t always the enemy. Mishandled conflict is . So, what do you do when family ties, fragile egos, and business operations collide? What happens when the marketer feels overlooked, the operations lead feels hijacked, and you, the consultant or leader, are stuck in the midd...